Refund Policy

RETURNS, REFUNDS & EXCHANGES

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Products that are on sale are final.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@shredmotoco.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shredmotoco.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Undamaged items are subject to a 25% restocking fee on all specialty items and hard parts within the 30 days of the purchasing date depending on their condition when returned. 

Returned product must be in brand new condition with all packaging enclosed in the exact condition in which you received them.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

General Notes and Policies

  • After signing for and accepting your merchandise, you are responsible for all damage claims.
  • You must contact us within 7 days of receiving your merchandise if your product is damaged.
  • All returns on undamaged, specialty items and hard parts are subject to a 25% restocking fee.
  • Shipping and handling charges to and from are not refundable.
  • Shred Moto Co. reserves the right to refuse all returns.